- Associate’s or Bachelor’s degree, preferred, or equivalent experience.
- 3-5 years technical IT support experience.
- Preferred Certification: A+, Net +, MCSA or equivalent IT certificates.
- Thorough understanding of Good Laboratory Practices and Good Manufacturing Practices.
Knowledge / Skills / Abilities:
- Advanced knowledge of Windows 10/11 operating systems and MS Office 365.
- Basic knowledge of Windows Server 2019, 2022, 2025.
- Advanced knowledge of PC hardware troubleshooting and repair.
- Advanced knowledge of printers, troubleshooting and repair.
- Advanced knowledge of Ethernet and Wi-Fi networks.
- Proficient in Microsoft Office applications (Excel, Word, Outlook).
- Advanced knowledge of WAN, LAN, VPN, WLAN and Remote Desktop program.
- Advanced knowledge in setting up Backups to External Hard Drives and Network. Shares.
- Advanced understanding of networking principles and Microsoft Active Directory.
- Previous experience in setting up and troubleshooting mobile phones. (iOS/Android).
- Strong organizational and time-management skills.
- Strategic thinking ability with strong analytical troubleshooting skills.
- Proficient in Oral & Written communication skills.
- A positive attitude and excellent customer service skills.
- Ability and desire to provide excellent customer service.
- Ability to work in a team environment and independently as required.
- Maybe required to work Holidays and weekends.Physical Requirements:
- Must be able to work in an office environment with minimal noise conditions.
- Must be able to work in Lab setting with exposure to Animals/biohazards / Chemicals.
- Must be able to wear appropriate PPE.
- Must be able to work in environment with variable noise levels.
- Ability to stand /Sit/walk for long periods of time.
- Ability to lift 25 lbs routinely.
- Ability to lift 100 lbs with help of at least one other person occasionally
- Ability to crouch, bend, twist, and reach
- Clarity of Vision
- Ability to identify and distinguish colors
- Must be able to perform activities with repetitive motions
- Ability to climb Ladders / Stairs / Scaffolding
Anticipated salary range: $24.72 to $31.95
An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability
This job description does not state or imply that the above are the only duties and responsibilities assigned to this position. Employees holding this position will be required to perform any other job-related duties as requested by Management.