WuXi AppTec

  • Associate IT Specialist

    Job Locations US
    Job ID
    2018-4127
  • Overview

    WuXi AppTec is a leading global pharmaceutical and medical device open-access capability and technology platform with global operations. As an innovation-driven and customer-focused company, WuXi AppTec provides a broad and integrated portfolio of services throughout the drug R&D process. Our services are designed to help our worldwide customers shorten the discovery and development time and lower the cost of drug and medical device R&D through cost-effective and efficient solutions.

    Responsibilities

    In this role, you will be responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure; act as Tier 1 helpdesk support to end users on a daily basis; participate in technical research and development to enable continuing innovation within the infrastructure; ensure that system hardware, operating systems, software systems, and related procedures adhere to organizational values.

    • Provides for the implementation, configuration, deployment, and support of systems, including but not limited to client computing devices and servers.
    • Ensures the data and security policies in place are followed by staff and that procedures/activities are conducted accordingly.
    • Administration of network and data security, including active directory, group policy, firewalls, antivirus, email security, etc.
    • Performs regular maintenance and support of workstations, servers, and virtual machines. Includes maintaining the health and performance of databases.
    • Performs patch management of all systems without compromising the validated state of systems and minimizing any issues resulting from patches.
    • Deployment of new software (evaluating for validation requirements and system impact)
    • Deployment of new hardware, ensuring proper configuration in line with IT guidelines.
    • Perform helpdesk activities and documenting all actions in helpdesk system.
    • Provides training for new employees and other training sessions as required.
    • Participate in on-call rotation for off-hour support.
    • Participate in server management and maintain regulated systems in compliance.
    • Other duties as assigned by the supervisor.

    Qualifications

    • Work hours: 5:00AM – 9:00AM and 5:30PM – 9:00PM
    • Bilingual (Chinese and English)
    • Bachelor’s degree (or above) in CS/EE or related field.
    • 2-4 years of relevant experience, or equivalent.
    • Have working knowledge of Windows Server, Windows client OS (XP/7/8.1/10), Active Directory, Group Policies, MSSQL, Hyper-V, and networking concepts (TCP/IP, VLANs, subnets, DNS, DHCP, VPN, SSL, Wi-Fi), Microsoft Office, common antivirus programs, and VoIP technologies.
    • Advanced training and familiarity with specialized software and servers highly desirable
    • Specialized computer/server skills and certifications are desirable
    • Well organized, detail oriented, and adaptable to changes
    • Effective communication and interpersonal skills
    • Ability to work under pressure of multiple projects and deadlines
    • Ability to effectively prioritize workload and manage changes in direction
    • Ability to work in a team environment
    • GxP and 21 CFR Part 11, Par 58 experience highly desirable but not required

    Equal Opportunity Employer Minorities/Women/Veterans/Disabled

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed

    Need help finding the right job?

    We can recommend jobs specifically for you! An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability Click here to get started.