The Director / Senior Director of Customer Experience serves as the voice of the customer for WuXi AppTec’s Laboratory Testing Division. Works in partnership with Operations and Commercial teams to develop and implement the strategies and tactics to deliver a positive customer experience. This position has overall accountability for both customer engagement and customer retention.
Experience / Education:
Knowledge / Skills / Abilities:
An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
This job description does not state or imply that the above are the only duties and responsibilities assigned to this position. Employees holding this position will be required to perform any other job-related duties as requested by Management.